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Policies |
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- Lowest Rate Guarantee
- Shop Safe and Privacy Guarantee
- Reservation Guarantee
- Cancellation Policy
- Refund Policy
- About AboutRoom.com
- Disclaimer
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AboutRoom.com offers the following
"Lowest Rate Guarantee": If
you have reserved a hotel room
through AboutRoom.com and then
show us that you could book
the same room for the same dates
at a lower rate that is viewable
and bookable on another website,
within 48 hours of booking your
room with us, we will either
match that rate or beat it.
For a claim to be valid under
this guarantee, it must satisfy
all relevant Terms and Conditions
and be submitted in compliance
with the Claims Processing procedures
below
Submitting a Claim
You need to prove Availability
of the Competing Rate by providing
a printed screenshot that shows
rooms are available and the
corresponding rate, room type,
and dates. This information
is usually displayed on the
booking form or the credit card
information page. You do not
need to make a booking on the
competing site, just show us
the comparison.
Rates that are "available upon
request" must be confirmed as
available through the competing
rate provider and AboutRoom.com
will contact them to confirm
availability of the rate before
honoring any claim. AboutRoom.com
will not honor claims on rates
that are not available when
our agents check availability.
Our Customer Service Center
will respond back to you via
email within 48 hours of submitting
your claim.
Terms & Conditions
The Lowest Rate Guarantee applies
to a Competing Rate with rate
terms that are substantially
similar to those terms found
on the booking made through
a AboutRoom.com website (the
"AboutRoom.com Rate"). Such
rate terms may include advance
purchase requirements, prepayment
and deposit requirements, cancellation,
and change policies. The Lowest
Rate Guarantee does not apply
to a Competing Rate with Rate
Terms that, at the sole discretion
of AboutRoom.com, are more stringent
than the Rate Terms offered
by AboutRoom.com.
The Lowest Rate Guarantee does
not apply to unpublished rates,
which include private rates,
packaged rates, hotel rooms
sold as part of a travel package,
and rates not available to the
general public. Rates not available
to the general public include
corporate discount rates, group
rates, meeting rates, any rates
requiring membership in a club
such as AAA rates or AARP rates,
loyalty program, or other organization
where the rates are targeted
specifically toward a specific
group of individuals and not
intended for the general public.
A claim must be submitted within
48 hours after making the original
reservation through a AboutRoom.com
website, and at least 72 hours
before your scheduled arrival
at the hotel where the reservation
is held. The original reservation
with AboutRoom.com must be fully
completed with valid credit
card information for this guarantee
to be applicable. An original
reservation refers to the initial
reservation made through a AboutRoom.com
website and does not include
modified or cancelled reservations.
AboutRoom.com Customer Service
Agents have the sole right and
discretion to determine the
validity of any claim, including,
but not limited to, determining
that it is for the same hotel,
room type, dates, and that it
meets all Terms, Conditions,
and Claims Processing requirements.
Upon validation of the claim,
a Customer Service Agent will
send an email or other communication
to you that includes the Booking
ID number and the new rate you
will be charged. If you have
not received a confirmation
from the Customer Service Department
within 48 hours of submitting
a claim, you may contact a Customer
Service Agent by phone or email
to check the status of your
claim.
In the case of bookings where
your credit card has already
been charged, AboutRoom.com
will refund the difference to
your credit card, if applicable,
within 10 business days of submitting
your claim. AboutRoom.com Rewards
points will not be given to
any bookings that are confirmed
under the Lower Rate Guarantee
policy.
AboutRoom.com Lowest Rate Guarantee
cannot be combined with other
offers or promotions. AboutRoom.com
reserves the right to amend,
revise, supplement, suspend
or discontinue the Lowest Rate
Guarantee at anytime in its
sole discretion and without
prior notice.
Any questions regarding claims
should be directed to our Customer
Service Agents
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Your transactions with AboutRoom.com
are safe.
The AboutRoom.com payment system
ensures confidentiality of your
personal data and safe use of
your credit card for travel
transactions. AboutRoom.com
is unique among most travel
sites in that we do not require
credit card information at the
time you make your reservation
(unless it is made within 10
days of arrival). We will send
a final confirmation and quote
for the reservation, and then
you only need to confirm acceptance
by sending your credit card
details at a later date by one
of the following methods:
- By using our secure (SSL)
online Cardholder Information
Form
- By fax, using our Credit Card Fax Form (Required for bookings
where the guest name differs
from the cardholder)
- Or by telephone, directly
to our Customer Service Center
Because of these safeguards
we employ, none of the tens
of thousands of customers who
have used AboutRoom.com.com
have reported fraudulent use
of their credit card as a result
of travel purchases made through
our website.
AboutRoom.com Shop Safe Guarantee
In the unlikely event unauthorized
use of your credit card occurs,
first follow the reporting procedures
specified by your credit card
provider, and then contact our
Customer Service Center immediately.
Most credit card companies cover
all charges that result from
unauthorized use of your credit
card, or may limit your liability
to $50.00 US - which is the
maximum liability allowed under
the US's Fair Credit Billing
Act. If your credit card company
does hold you liable for unauthorized
charges made as a result of
your credit card purchase from
AboutRoom.com, we will reimburse
you for up to the maximum liability
-- $50.00 US.
If you would like additional
information on the Fair Credit
Billing Act, please contact
the Bureau of Consumer Protection
or visit the Federal Trade Commission's
website (www.ftc.gov).
Privacy Statement
AboutRoom.com is very concerned
about protecting the privacy
of our customers. Any personal
data collected from you is used
to enhance or fulfill your request
for promotional services or
for securing a reservation with
third party vendors such as
hotels or tour companies. AboutRoom.com
will not modify, copy, distribute,
transmit, license, sell or redistribute
any of your personal profile
information. Customer comments
or testimonials will not be
used without written consent.
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Reservations secured via AboutRoom.com are
also now backed up with our
Reservations Guarantee. If your
confirmed reservation at the
hotel (for which you have been
issued a voucher) is not available
or cannot be honored when you
arrive to check-in and no other
room types that you had booked
are available, immediately contact
our 24-hour Customer Service
Center at the contact number(s)
listed on your hotel voucher.
Our Customer Service Agents
will arrange a room at another
convenient and comparable hotel
and AboutRoom.com will
pay for the first night's stay,
equivalent to the actual cost
of a 1 night stay based on the
original reservation, including
any tax and service charges.
Also, just provide a receipt
and we will also pay for all
communication costs to our office.
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If you wish to cancel your
booking before the cancellation
due date specified in the confirmation
email, a cancellation fee of
US$15 will apply.
Any cancellations received
after the cancellation due date
specified in the confirmation
email (including requests made
within this period) are subject
to a minimum of a 1 (ONE) night
cancellation fee, unless you
are notified otherwise in the
confirmation email. The additional
US$15 cancellation fee will
NOT be charged in this case.
Failure to arrive at your hotel
will be treated as a late cancellation
and will incur a minimum cancellation
fee of one (1) night, or more,
per room, unless otherwise specified
in the confirmation email.
Any changes to your reservation
must be made through our agents
and not directly with the hotel.
This applies to change of dates,
extension of stay, early check
out, delay of arrival or cancellation
in full or in part. Any problems
or questions on your reservation
prior to arrival or during your
stay at the hotel should be
directed to our Customer Service
agents. We must be notified
of all cancellations within
our normal office hours from
08:00-18:00 (GMT+7).
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To request a refund, please
contact us at any of the following:
- On our website AboutRoom.com.com
- By e-mail to infot@AboutRoom.com
- By 'Live Chat' via our website
- AboutRoom.com is committed
to providing you with a simple
and efficient refund process.
Please note that shortening
your stay during the high
season, periods of high occupancy,
during trade fairs and conventions,
or failure to cancel your
reservation prior to the due
date noted on your confirmation
may result in a PENALTY CHARGE
being imposed by the hotel.
If a PENALTY CHARGE is incurred,
this will be deducted from
the amount refunded.
- Your confirmation email
will specify the exact cancellation
due date (i.e. the deadline
you must cancel by in order
to avoid any cancellation
fee). Generally, the cancellation
due date is 14 days prior
to arrival at the hotel. The
PENALTY CHARGE is usually
one-night stay, unless specified
on the confirmation email.
You should reply to the confirmation
email signaling your acceptance
of the PENALTY CHARGES.
- Cancellation requests submitted
via any of the means above,
prior to the due date noted
on your confirmation, will
be automatically refunded
100% within 10 days of receiving
the request. Any cancellation
request submitted after the
due date noted on your confirmation
will also be processed within
10 days, and any applicable
PENALTY CHARGE will be deducted
from the amount refunded.
- Shortened stays, in most
cases, will be refunded within
10 days, net of any PENALTY
CHARGES applicable, and if
you notify us (by any of the
means above) prior to shortening
your stay, we can expedite
the refund process.
If however, you notify
us after checking out, some
shortened stay refunds may
take longer because some
hotels can be slow to confirm
the exact dates of your
stay. If your refund is
likely to take longer than
10 days to process, we will
notify you via email upon
receipt of your request.
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AboutRoom.com is a service
which links hotel bargain-seekers
with travel wholesalers. The
partners we have chosen are
only the largest, most reputable
companies with long-time operations
in Asia and worldwide, and are
affiliated with the following
organizations:
1. ASTA (American Society of
Travel Agents)
2. IATA (International Air Transport
Association)
3. PATA (Pacific Asia Travel
Association)
4. HKTA (Hong Kong Tourist Association)
5. ATTA (Association of Thai
Travel Agents)
6. TIC (Travel Industry Council)
Our organization's aim is to
be the #1 Internet provider
of discount hotel rooms and
other travel products. We realize
that booking your travel over
the Internet is new and all
of our efforts are centered
around establishing a reputation
for quality service and reliability.
For this reason we have also
established our "Shop Safe and
Privacy Guarantee" to enable
you to use our service with
confidence.
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1. AboutRoom.com makes every
effort to ensure that any materials
or rates displayed on this website
are accurate as at the date
of issue. Changes in market
conditions or circumstances
may occur after the issue date
which may make information displayed
on this website no longer accurate
or no longer reflect the current
position.
2. AboutRoom.com hereby expressly
disclaims any representation,
warranty or undertaking in relation
to the accuracy, completeness,
quality or adequacy of any contents
of this website.
3. While AboutRoom.com makes
every effort to work with hotels
which provide an acceptable
standard of service and accommodation
for the price paid, we hereby
expressly disclaim any representation,
warranty or undertaking in relation
to the quality or adequacy of
any hotel listed on our website.
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