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Making
a Reservation |
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How do I reserve
my hotel room? |
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Making
an online reservation
with AboutRoom.Com is easy.
Just complete and send the reservation
form making sure that you have
given us your e-mail address and
a valid credit card.
As soon as we receive your request
we will contact your chosen hotel
to confirm the reservation. It
is our policy to reply to all
requests within 24 to 48
hours (this time may be longer
during high season, weekends,
festival periods or special events).
Making a reservation through AboutRoom.Com
requires payment with a credit
card.
Please read our Deposit
and Cancellation policy
before making payment. |
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Do you have
rooms available on XXX dates?
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Due
to our high volume of reservations,
our consultants are unable to
do individual availability checks
for clients. We only perform hotel
reservations. To make a booking,
you must submit a reservation
form and provide your credit
card details. Then we will check
availability with the hotel and
revert. |
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I don't want
to make a reservation online,
what can I do? |
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You
can reserve by phone or
by fax : You can call
our 24/7 call center or send us
a fax using our form on any of
our worldwide numbers :
Please click here to see our Phone
and Fax numbers |
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Can I make a
reservation directly through the
hotel? |
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The
special rates listed are
only available through our service.
If you would like to make a reservation
directly with the hotel you will
need to contact them directly.
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What if the hotel
that I selected is not available?
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You
will be notified via an
e-mail (within 24 to
48 hours after placing your order)
and you will not
be charged.
We will do our best to suggest
to you an alternative hotel. |
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What is the latest time
that I can make my reservation?
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Even
if we
accept all bookings
that are made on the check-in
date, we can only garantee bookings
made at least 2-working days (not
including Sundays & Public
holidays) before the check-in
date (if
the hotel has not already been
fully booked). The
earlier you book, the better chance
you have to get a confirmed reservation.
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How far ahead
can I book? Can I book say 12
months in advance? |
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You
can book 12 months in advance,
but please ensure you remember
you have made the reservation.
During the reservation process,
you will be offered to receive
a reminder for your convenience
(a month, 15 or 7 days prior checkin).
Note that your credit card
will be charged
when you receive your email
confirmation. |
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Can I specify
my room preferences (preferred
floor, non smoking room,...)?
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If special
requests are accepted by the lodging,
a section will appear on the Reservation
Form to insert such requests
and submit them to the hotel.
The hotel staff will do their
best to accommodate special requests.
We cannot
guarantee that your
requests will be granted because
they depend only on the hotel
availability. |
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How do I make
a reservation for someone else?
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To complete
a reservation for someone else,
simply type in his or her name
instead of yours for guest
name. Use the billing
address for the credit card you
are using as the address. Don't
forget to use your email address
to receive your confirmation information.
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What happens
to my hotel booking if my flight
is delayed? |
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Please
inform
directly the hotel
as any additional or no
charge will only depend on
the hotel policy. |
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| Confirming
a Reservation |
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What happens
when I make a reservation?
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Reservation
requests will result in a new
screen showing your booking status.
Additionally, all reservations
will be followed up within a few
hours with emails
to confirm your booking or suggest
to you alternative solutions if
the hotel has been fully booked.
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What sort of
acknowledgement will I receive
when I book a hotel room? |
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When
the booking is confirmed (by email),
the payment will be processed.
A hotel voucher will be sent directly
to the hotel which you made a
reservation with.
You will also be able to print
your reservation confirmation
voucher, you may be asked
to present to the front desk upon
checkin. Generally, you only present
your identification to the hotel
reception when you check in. |
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What is a CONFIRMATION
VOUCHER? |
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Once
the room is confirmed, we will
send you, by email, a confirmation
voucher detailing all
the reservation and price conditions.
We invite
you to make printout of this voucher
to be kept and presented at the
time of your check-in.
Your voucher will be accompanied
by a booking confirmation number;
make sure to have it in hand upon
arrival. |
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How do I know
if my hotel reservation is confirmed?
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We will
send you a confirmation
email. you request so
during the reservation process.
This email will include a voucher
containing the dates and details
of your reservation . Note that
the voucher
attached to the mail must
to be kept
until you arrive at the
hotel. |
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Do I need to
confirm my booking with the hotel
directly? |
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No.
The Confirmation
Voucher
printed from the confirmation
mail is all you need. |
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How long does
it take to get a confirmation?
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24
to 48 hours except for special
cases (during festival periods,
weekends, high season, or special
events...). It may sometimes take
only a few hours: we are trying
our best to get back to you as
soon as possible. |
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How do I check
on my request for a lodging?
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You
can view your reservation status
following the link included in
the mails you have received |
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| Changing/Cancelling
a reservation |
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What is your
cancellation policy for hotel
reservations? |
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If you
cancel the reservation :
= More than 7 days preceding your
check-in date : you pay
15USD
( banking fee + administration
fee )
= 7 days or Less
preceding your check-in date
: you pay 1 nights room
charge
If your booking was for only
1 night then the full amount
will be charged.
Any policies dictated by the
hotel will always supercede
those stated here. In such case
our Customer Service Agents
will of course inform you clearly
and completely. Otherwise it
will follow the cancellation
policy.
Any Amendment will be
charged for 10 % of the difference,
in case the new amount is lower.
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How about the
Credit Cards Refunds? |
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Please
note that refunds will be made
in the form of a credit
to your card account.
All credit card refunds will
be processed in a timely manner.
The refunds process is dependent
on your billing cycle with the
credit card company. Once the
refund instructions leave our
office it can take anywhere
from 10-20 working days for
the proceeds to arrive in your
account.
For more information of the
refund, feel free to contact
our Customer
Service
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| Children |
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Do children receive
discounted rates? |
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The
policy regarding child reductions
varies from hotel to hotel. Where
these discounts apply, they are
passed on to you. This can be
verified on the hotel booking
detail screen where the booking
total is confirmed prior to payment
being taken. |
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How much is
charged for children staying with
their parents? |
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Usually
children under 12 years of age
stay for free in
their parent's room using the
existing bedding. The age requirement
differs depending on the specific
hotel's policy. This may be listed
on the Hotel Lodging page.
The general policy concerning
room and breakfast charges for
children traveling together with
their parents or family is as
follows.
Children more than 12 years of
age: Any child this age is considered
an adult by the hotel industry.
Normal charges will apply both
for the room and breakfast.
The child supplements will apply
to children between the ages of
2-12 years (unless a different
age range is specified). They
only apply in twin or double rooms.
Child supplements will not be
available if the child age is
not specified at the time of booking
and we will charge for three adults
in a triple room if this information
is not supplied.
Free cots for babies are only
suitable for children under 2
years old. |
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Do hotels have
minimum age requirements?
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Please
be aware that some hotels, foreign
and domestic, may have minimum
age restrictions or requirements
when reserving a room. Please
inquire with the hotel directly. |
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| Site
Security & Privacy Policy |
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How safe are
my credit card details? |
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For
secure online payment, we use
Secure
Socket Layers (SSL)
to ensure the privacy of
the information provided to us.
At no time are your debit/credit
card details transmitted unencrypted
over the internet. For further
information, please refer to our
privacy statement. |
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What do you do
with my personal information?
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We have
the utmost respect for your privacy
and security. We never divulge
any information
in our fully encrypted
database account to anyone without
your consent. Once you enter the
reservations system to book a
reservation, you are automatically
taken into a secure booking engine
that guarantees a safe and smooth
transaction. We are very confident
about the Internet security provided
by Secure Sockets Layer
protocol (SSL). The security
features built into Internet Explorer,
Netscape Navigator, and AOL, protect
your Internet communications with:
server authentication, privacy
using encryption, and data integrity.
We take the issues of privacy
and security very seriously. For
peace of mind, please refer to
our Extensive
Privacy statement |
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| Prices
& Payment |
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Are the rates
on your site per person or per
room per night? |
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The
quoted room rate is per
room per night.
The rate will reflect the
number of persons you entered
on the Search Form. It is for
one person if you selected one
person and it's for two people
if you selected two people. |
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Are taxes included
in the rate? |
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Yes.
Taxes and service charge
are included in our special
Internet rates. |
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Are the rates
the same for everyone? |
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Please
note that rates quoted are only
available for overseas
guests and not permitted
for local residents and citizens.
Therefore, the hotel shall have
the right to refuse OR reject
the guests upon check-in if the
guests are found out to be local
residents and may be liable to
pay a walk-in rate supplement
upon check-in. |
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What credit /
debit cards are accepted?
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We currently
accept the Visa and Mastercard
credit cards. |
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My credit card
number is correct, but it is not
accepted. Why? |
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There
are a few possibilities:
Your card type is not accepted
at the hotel.
The card expiration date precedes
the reservation date.
You have reached your credit
limit.
There is a computer error.
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Why is the price different
to when I last checked? |
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Apart
from changes that may be made
to reflect market conditions,
the prices are shown in the currency
requested by the user and these
are subject to currency fluctuations.
Therefore there may be slight
variations in price on a daily
basis that will reflect any movement
in the currency exchange levels.
Once a booking has been created
however, the currency exchange
rate for that booking is fixed
as those at the booking creation
date, even if further items are
added to the booking. Most importantly,
the prices include service charges,
local taxes and in many cases
breakfast.
DISCLAIMER : Please note
that the published prices on AboutRoom.Com
may change at any time without
notice. |
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When will I be
charged? |
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Once
we have received your credit card
details, we simply check from
our bank, in order to guarantee
/ secure your booking. Until the
hotel accepts your booking, no
immediate charge is made. We will
charge your credit card in US
dollars for the hotel room only
after having supplied you with
a confirmed reservation.
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Is there any
fee using our booking service?
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There
is no
charge, no fee
to use our booking service
for room reservations and, in
fact, you will usually save a
lot of money by booking at our
special rates. |
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| Miscellaneous |
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How do I get
to the hotel? |
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All
hotels on AboutRoom.Com have a
report that contains information
relating to its location. It is
your own responsibility to arrange
travel to and from the hotel.
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Is there a hotel
shuttle service to/from the airport?
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You
can easily find different
kinds of Limousine Car Service
at any airport.
We do recommend you to
use this service since it is the
cheapest
which is always
available.
Many hotels offer
shuttle services to and from the
airport. This may be listed on
the Lodging Information page.
If it is offered, there may be
a charge by
the hotel
for this service but it
is often free for hotels close
to the airport. Besides, some
hotels have their own transportation
service for additional transfers
in the city. |
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Is parking available?
Free parking? Long-term parking?
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Most hotels
and vacation rentals offer free
parking to their guests,
although some may charge.
Long-term parking is offered at
the discretion of the property
(often in conjunction with park
and fly rates). This may be listed
on the Lodging Information page.
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What are the
different room categories?
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Generally
hotels tend to place their bedrooms
within four different categories
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Standard
Superior
Deluxe
Executive
The actual differences between
the bedrooms varies from one hotel
to another, with executive being
the highest standard of room.
Single Room
A single room is designed to accommodate
one person only. The room contains
one single bed or twin bed.
Double Room
A double room is designed to accommodate
two people only. The room contains
one queen bed or king size bed
or if not available a twin
bed.
Twin Room
A twin room is also designed to
accommodate two people only. The
room contains two single beds
or if not available a king
size bed.
Family Rooms There are two main
types of family rooms, as follows
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Triple Room
A triple room is designed to accommodate
three people only. The room will
contain either :
One queen and one
single bed
Three single beds
Please specify which option
you require when sending your
reservation form.
Quad Room
A quad room is designed to accommodate
four people only. The room will
contain either :
Two queen beds
One queen and two single beds
Four single beds
Please specify which
option you require when sending
your reservation form. We can
also assist you in seeking accommodation
that can accommodate more than
four people in a room. Please
specify the number of people in
your party when completing your
reservation request form.
Note that all kinds of room
category are on request and depend
on room availability.
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What are the check in and
check out times? |
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Normal
policy for hotels displayed on
our web site is that check in
time is from 2:00 PM (14:00 hrs.)
and the check out time before
Noon (12:00 hrs.). |
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Is breakfast
included? |
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Yes,
unless stated otherwise,
all taxes and breakfast are
included in the price. Effectively
this means that the room rate
quoted is the total price for
the room, and taxes or service
charge will not be added to your
bill. |
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Can I have vegetarian
food? |
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Just
select
your preference on
the special request part of the
reservation form. |
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Do you recommend
a Travel Insurance? |
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We strongly
recommend that all clients take
out comprehensive travel insurance
when making a booking.
We recommend that insurance covers
loss of deposit and other monies
through cancellation, loss or
damage to personal baggage and
loss of money, medical expenses,
and additional expenses to cover
hotel accommodation and rapatriation
costs should any services need
to be extended or curtailed due
to illness or other insurance
risk. |
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Who do I contact
if I need help? |
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You
can contact our Customer
Service
We are available 24hrs a day,
7 days a week. |
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What about the
special discounts? |
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Our
Special Internet Rates save you
money. Because of the large number
of lodging reservations we process,
we are able to negotiate special
rates with the properties directly.
These rates are lower in most
cases than the normal rates you
could receive by contacting the
property simply because of our
buying power. To secure your reservation,
we require up-front payment with
your credit card. This ensures
you have a room when you arrive
so you are not "bumped" or "overbooked."
Booking a room with our Special
Internet Rate gives you both savings
and security. You can't beat that! |
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Where can I find
information about the country
I want to stay in? |
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Just
check our Travel
Information Section
on AboutRoom.Com. |
