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AboutRoom.com
does not require a credit card or
personal details to make a reservation
inquiry. If rooms are available under
a preferred itinerary, we will send
a confirmation and price for your
hotel stay. Only after you receive
our confirmation should you confirm
the acceptance by sending your credit
card details using our own secure
server.
Hotel Reservation inquiries made
using our e-mail booking request service
will be confirmed or denied by e-mail
at the address you provided in the
request form.There will be no charge
to your credit card until you wish
to confirm your booking.
We will send you the booking confirmation
or denial usually within 24 hours.
Payment to secure the your room must
be made within 24 hours.
(If you do not receive confirmation
within 72 hours, it is likely that
the request will be denied.)
When you receive our booking confirmation,
you must confirm the acceptance by
sending your personal details, together
with a valid credit card to guarantee
the booking. The booking confirmation
advice will have a clickable link,
which will allow access our booking
form.
Booking forms not returned within
the stipulated time, will cancel the
room request automatically.
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Pricing
Policy :
The price we display for hotel rooms
advertised on AboutRoom.com will vary
from time to time. The price we quote
for your chosen hotel will be correct
at publication.
Under the above provisions, there
will be times when the price we quote
will differ from price you paid be
it higher or lower.
These variations reflect changing
market conditions and hotel room availability.
We are unable to accept any responsibly
whatsoever for claims made against
any financial loss attributed to the
adjustments in price as displayed
on our web site.
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Internet
Security :
The secure booking and credit card
information input form uses Secure
Socket Layers (SSL) technology to
ensure that your personal information
is encrypted and remains secure and
private when being transmitted.
The technology converts to code the
information you transmit. This information
travels through a secured channelon
the Internet. Your personal details
and credit card information is not
decipherable and travels directly
to our secure server located in the
United States.
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Payment
:
Most cases the full payment must
be made before check in date at least
7 days. In some periods of year, during
the period of beginning of December
to the end of January, Sonkran Days
and Chinese New Year Days, the customers
should make the full payment after
receiving the room confirmation.
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| Cancellations
:
Each hotel advertised on AboutRoom.com
will have a specific cancellation
and no show policy.
As a general rule, or unless otherwise
stated - any cancellation will be
automatically charged 10% of
the total amount PLUS administration
fee USD10 after we send our
customers the hotel voucher and other
cases as following conditions :
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Normal Period
(May-Oct.) :
1. If we receive your notification
of cancellation more than 7 working
days (not including Sat, Sun &
Public holidays) prior to check-in
date, there will be no cancellation
charge except for a bank credit card
processing fee of 10% of the total
amount PLUS administration fee USD10.
2. If notification of cancellation
is received less than 7 working days
(not including Sat, Sun & Public
holidays) prior to check-in date,
a bank credit card processing fee
of 10% of the total amount PLUS one
night room charge will be levied and
PLUS administration fee USD10.
3. No Show will be 100% of the total
invoice charged - No Refund
4. Please send us your cancellation
request by email to : reservation@AboutRoom.com
or tel our head office to (662) 968-3113
(Auto) Fax. (662) 525-1733 during
our office hours.
Bangkok Office Hour :
9.00 a.m. - 06.00 p.m. (Monday-Friday)
9.00 a.m. - 04.30 p.m. (Saturday)
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| Peak
Period (Nov.-Apr.) :
1. If we receive your notification
of cancellation more than 15 working
days (not including Sat, Sun &
Public holidays) prior to check-in
date, there will be no cancellation
charge except for a bank credit card
processing fee of 10% of the total
amount PLUS administration fee USD10.
2. If notification of cancellation
is received less than 15 working days
(not including Sat, Sun & Public
holidays) prior to check-in date OR
we do not receive any cancellation
notification, a bank credit card processing
fee of 10% of the total amount PLUS
one night room charge will be levied
and PLUS administration fee USD10.
3. No Show will be 100% of the total
invoice charged - No Refund
4. Please send us your cancellation
request by email to : reservation@AboutRoom.com
or tel our head office to (662) 968-3113
(Auto) Fax. (662) 525-1733 during
our office hours.
Bangkok Office Hour :
9.00 a.m. - 06.00 p.m. (Monday-Friday)
9.00 a.m. - 04.30 p.m. (Saturday)
If you do not wish to keep the reservation,
please cancel the booking by replying
with CANCEL in the subject line.
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Peakest
Period (during the period of beginning
of December to the end of January,
Sonkran Days and Chinese New Year
Days) :
1. If we receive your notification
of room cancellation during check-in
date within the peakest period, there
will be a charge for a hotel cancellation
fee of peakest period of 100% of the
total amount.
2. No Show will be charged 100% of
the total amount - No Refund
3. Please send us your cancellation
request by email to : reservation@AboutRoom.com
or tel our head office to (662) 968-3113
(Auto) Fax. (662) 525-1733 during
our office hours.
Bangkok Office Hour :
9.00 a.m. - 06.00 p.m. (Monday-Friday)
9.00 a.m. - 4.30 p.m. (Saturday)
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Package
Tour and Group (Room Reservation of
10 rooms and above) Cancellation :
1. If we receive your notification
of cancellation more than 30 working
days (not including Sat, Sun &
Public holidays) prior to check-in
date, there will be a charge for a
hotel cancellation fee of 25% of the
total amount PLUS administration fee
USD10.
2. If notification of cancellation
is received less than 30 working days
(not including Sat, Sun & Public
holidays) prior to check-in date,
there will be a charge for a hotel
cancellation fee of 30% of the total
amount PLUS administration fee USD10.
3. In case of notification of cancellation
least than 15 working days, 50% of
the total amount will be charged automatically.
4. More, in case of notification
of cancellation least than 7 working
days, 100% of the total amount will
be charged automatically.
5. No Show and room cancellation
during check-in date within the peakest
period will be charged 100% of the
total amount - No Refund.
If you do not wish to keep the reservation,
please cancel the booking by replying
with CANCEL in the subject line.
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Reduction
of stay :
Please advise us of any reduction
in the length of stay on :
Telephone : (+662) 968-3113 (Auto)
Fax : (+662) 525-1733
E-mail : reservation@AboutRoom.com
If the reduction in stay involves
refunding a portion of the booking
value, we will deduct our standard
processing for a bank credit card
processing fee of 10%.- from the total
amount being refunded.
Should you not contact our customer
support services to shortening the
length of stay - you will be obliged
to pay for the full duration of your
accommodation as detailed in the original
booking.
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Extension
of stay :
After your arrival, if you plan on
extend your stay, you will need to
contact our customer support services
by Telephone (662)968-3113 e-mail
: reservation@AboutRoom.com.
In case you contact the hotel directly,
they will not be able offer you the
competitive room rates you enjoy with
phuket-hotels-resorts.com when we
receive your advise we will arrange
for the extension, subject to the
availability of the room and charge
your credit card with the booking
based on the room rates prevailing
at the time.
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